All about how to make a return, exchanges not allowed, refunds, and returned order procedure.

Returns and Refund

How long do I have to make a return?

24 days after the order is marked as delivered on the tracking page.

How do I make a return?

Within 24 days after receiving the order, if you are dissatisfied with it and you want to return any item, please contact our Customer Care Team by email [email protected] to begin the process, stating:

  1. The order number.
  2. The items name you wish to return.
  3. The reason for return.

Our Customer Care Team will review your case and send you all the instructions. Once it arrives at our facilities, the item(s) will be refunded in 7 working days.
Important: We do not work with exchanges, only returns.

– Returnable Items

  • Products unopened, unused, and sealed in their original packaging, including the protective cellophane or labels (if any);
  • Faulty items damaged/broken during transportation;

– Non-returnable items

  • Products purchased in promotion for nearing expiry date;
  • Open, used products;
  • Any issue with the products detected after the 24 days of being delivered have passed.

– Return Shipping Fees

Shipping fees to return the items are at the customer’s own expense – (excluding situations of damaged/faulty items).

How and when will I get my refund?

Refunds can be made in the following situations:

  • Orders returned by postal services;
  • Returns;
  • Complaints.

Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.

Exceptions are:

  • In the case of orders that were placed more than 6 months ago, it can happen that refund through the same payment method is not possible. In such cases, we will ask the customer to send us bank account details to process it.

Returned Orders

Due to unknown recipient, wrong or incomplete address, unclaimed order, etc, and the order can return to our warehouse. You can track the return exactly in the same way/link you track its delivery.
Once it arrives our facilities, we contact our customer and are given the possibilities of paid reship, refund of the total amount of the products.